Effective Date: 25 August 2026
Last Updated: 25 August 2026
SARV Group (“SARV”, “we”, “us” or “our”) respects your privacy.
This Privacy Policy explains how SARV Group may collect, use, store and share personal information when you visit sarvstudy.com, submit a form, register for a course, contact us or use our educational and consultancy services.
This policy should be read together with our Terms of Use.
1. Information We May Collect
Depending on the service you use, we may collect information such as:
Contact information
- Name
- Mobile number
- Email address
- Address
- City/state
Educational and application information
- Academic qualifications
- Course preferences
- IELTS/examination information
- University preferences
- Study-abroad information
- Information contained in documents submitted for counselling or application assistance
Transaction information
- Amount paid
- Payment date
- Transaction ID
- Payment status
- Payment method information made available to us by the payment provider
We do not require you to provide information that is unnecessary for the specific service.
2. Information Collected Automatically
When you use our website, certain technical information may be collected automatically, such as:
- IP address
- Browser and device information
- Pages visited
- approximate usage information
- referring website
- cookies and similar technologies.
This information may be used to operate, secure and improve our website.
3. How We Use Your Information
We may use personal information to:
- process registrations;
- provide courses and training;
- provide counselling and consultancy;
- communicate with students;
- process and confirm payments;
- provide receipts and invoices;
- assist with university/admission applications;
- provide requested study-abroad services;
- respond to enquiries;
- maintain attendance and service records;
- administer accounts;
- improve our website and services;
- prevent fraud or misuse;
- comply with legal obligations; and
- resolve complaints, payment disputes or chargebacks.
We will use personal information for specified and legitimate purposes and seek consent where consent is required by applicable law. India’s Digital Personal Data Protection Act establishes requirements around clear notice, specified purposes and affirmative consent where consent is the basis for processing. MeitY
4. Payments and Razorpay
Payments made through our website may be processed by third-party payment providers, including Razorpay.
Payment information may be collected and processed directly by the payment provider in accordance with its own terms, security practices and privacy policy.
SARV Group may receive transaction information necessary to confirm and administer a payment, such as:
- transaction ID;
- amount;
- date;
- payment status; and
- relevant payment-method information.
SARV Group does not need to receive or store your complete card number, CVV or other sensitive payment credentials merely to confirm your transaction.
5. Sharing Information
We may share relevant information with service providers or third parties where reasonably necessary to provide the requested service, including:
- payment gateways;
- universities and educational institutions;
- examination bodies;
- application platforms;
- visa/immigration-related service providers;
- technology and hosting providers;
- communication/service providers;
- professional advisers; and
- government or law-enforcement authorities where required or permitted by law.
We do not intend to sell personal information to third parties for their independent marketing purposes.
6. Marketing Communications
If you separately consent to receive promotional communications, SARV Group may contact you through channels such as:
- WhatsApp;
- SMS;
- telephone;
- email; or
- other communication channels you have provided.
Marketing consent should be separate from consent necessary to register for or receive the requested service.
You may withdraw marketing consent by contacting SARV Group or using an available unsubscribe/opt-out mechanism.
7. Cookies
SARV Group may use cookies and similar technologies for purposes such as:
- website functionality;
- security;
- analytics;
- remembering preferences; and
- improving website performance.
Third-party analytics, advertising or embedded services may also use their own cookies or similar technologies according to their respective policies.
8. Data Security
SARV Group takes reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, loss or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Data Retention
We may retain personal information for as long as reasonably necessary for the purpose for which it was collected, including course administration, consultancy, accounting, legal, regulatory, dispute-resolution and record-keeping requirements.
When information is no longer required, we may delete or anonymise it subject to applicable legal or operational requirements.
10. Your Rights
Subject to applicable law, you may have rights relating to your personal information, including requesting access, correction or deletion where applicable, and withdrawing consent where processing is based on consent.
Where consent is the legal basis for processing, applicable Indian data-protection law provides for withdrawal of consent and requires that withdrawal be reasonably as easy as giving consent. MeitY
Withdrawal of consent does not necessarily require us to erase information where continued processing is required or permitted by law or is necessary for an existing transaction or legal obligation.
11. Children’s Information
Our services may involve students who are minors.
Where applicable, information relating to a child will be handled in accordance with applicable law and appropriate consent/authorisation requirements.
12. Third-Party Websites
Our website may contain links to third-party websites.
Their privacy practices are independent of SARV Group. We recommend reviewing the privacy policy of each third-party website you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be published on this page together with its effective/updated date.
14. Contact
For privacy questions, requests or complaints relating to personal information, please contact SARV Group using the contact details published on sarvstudy.com.